Healthline’s doctor services and Covid-19 helpline, established by the Ministry of Health during the pandemic, have officially ended. These services, which were managed by Whakarongorau Aotearoa New Zealand Telehealth Services, later transitioned under Health NZ Te Whatu Ora following its inception in 2022.
Funding for these services ceased on June 30, marking a significant shift in the country’s public health strategy. Martin Hefford from Health NZ explained that the public health system is evolving its response to Covid-19, treating it similarly to other communicable diseases like SARS.
Starting July 1, Healthline will no longer offer doctor support. However, nurses and paramedics will continue to provide essential health advice, treatment, and information, according to Brian O’Connell, chief operating officer of Telehealth Services. Individuals seeking prescriptions or other medical support will now be directed to their general practitioner, a pharmacist, or a virtual doctor service.
Hefford emphasized that this change would enable Health NZ to reallocate resources to other areas of the health system. Regular fees for doctor visits related to Covid-19 for those aged 14 and over will be reinstated from July 1. Despite these changes, Covid-19 vaccines and rapid antigen tests (RATs) remain free for everyone over five years old.
For Covid-19 health advice or support, the public can still contact Healthline at 0800 611 116.
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